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FAQs for CAMS Mobile

Overview

This article provides answers to frequently asked questions by CAMS Mobile users. For more detailed help, refer to the relevant articles or contact support@assethubhelp.zendesk.com.

For Inspectors

Can I complete inspections while offline?
Yes. CAMS Mobile supports full offline use. You can inspect and save data without an internet connection. When your device reconnects, the saved records will automatically sync to the server, provided no errors occur during transmission.

What happens if two inspectors complete the same record?
If multiple inspectors download and complete the same record, the system will retain the most recently saved or completed version. To avoid accidental overwrites, it's recommended that teams coordinate who is inspecting what.

Can I edit a record after I complete it?
Yes. Even after tapping Complete, the record can be redownloaded and updated-provided the Admin has not yet confirmed the data. Once confirmed, the record is locked and no longer editable.

Why are some fields hidden in the inspection?
Fields in CAMS Mobile are grouped and configured by Admins. Frequently used or mandatory fields appear in the default section. Less common fields are placed in the “More” section to reduce on-screen clutter.

Can I upload more than one photo?
Yes. You can upload multiple photos per inspection. However, at present, only one photo/attachment field is configured per inspection form. Admins may add more in future updates. More attachment field types are planned and will be announced through CAMS platform updates or official release notes.

My location or asset isn’t appearing. What should I do?
First, perform a Module Refresh from the side menu. If it still doesn't appear, your Admin may not have assigned the correct hierarchy or completed the Prepare Mobile Data step in configuration. Contact your Admin to verify.

What do I do if the app crashes?
Restart your device and reopen CAMS Mobile. Make sure you're using the latest version of the app. Do not uninstall, as this may lead to loss of unsynced data. If issues persist, contact support immediately.

What do I do if saved inspections are not appearing on the web?
Saved inspections sync automatically when online. If you don’t see the data on the web, first try a Module Refresh. If this fails, it may be a sync error—contact support as soon as possible to prevent data loss.

For Administrators

Can I control which fields are visible to inspectors?
Yes. The CAMS Mobile Configuration tool allows you to control field visibility, section grouping, and validation rules. This is managed in the web portal.

What if inspectors can’t find new assets on mobile?
After updating asset hierarchies or creating new assets, ensure you complete the Prepare Mobile Data step in the Mobile Configuration page. Without this step, changes will not be synced to mobile users.

How do I handle incomplete inspections stuck on mobile?
If an inspector leaves or forgets to complete an inspection, you can apply Force Complete via the web platform. This removes the inspection from all inspector devices and marks it complete without notification.

Need Help?

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